First check to verify that your cartridge has not exceeded it's expiration date. Printers that use the HP14 cartridge are unable to use expired cartridges. If your cartridge is not past it's expiration date, you may be able to override the ink level meters on the printer.

IMPORTANT: Printing with an empty print cartridge can result in damaged print heads. Be sure to refill frequently, and before the printer shows signs of low ink.

Before disabling the Ink Level Gauge, be aware that your printer will no longer warn you when your cartridges are in need of refill. You will need to pay close attention, and refill them before they run low. The procedure to reset the ink level on the black cartridge differs slightly from the the color cartridge procedure. To override the ink level gauge:

For Black

1. Press both left and right arrow buttons simultaneously, then release
2. Press 7, 8, then 9
3. A prompt should appear in the status window on the unit, press 1 for Yes to turn off the level indicator on this particular black cartridge

For Tri-Color

1. Press both left and right arrow buttons simultaneously, then release
2. Press 4, 5, then 6
3. A prompt should appear in the status window on the unit, press 1 for Yes to turn off the level indicator on this particular color cartridge.

The following is an alternate method for the Color Inkjet 1160 model printer. This model does not have a keypad for the sequence above. You may reset this printer's ink level gauge, by the following method:

For Black

1. Press and hold down the Power button
2. While holding down the Power button:
   * Press the Cancel button twelve (12) times
   * Press the Resume button once (1)
3. Release the Power button

For Tri-Color

1. Press and hold down the Power button
2. While holding down the Power button:
   * Press the Cancel button twelve (12) times
   * Press the Resume button three (3) times
3. Release the Power button.