- I have an Epson printer with
chips on the cartridges. Can I use your refill kit?
Epson cartridges can be refilled, but the Intellidge
chip must be reprogrammed. The recommended method for
doing this is to use a resetting device like the one available
here.
- Can I use your refill kit on
DuraBrite cartridges?
Refilling and sealing Durabrite cartridges require specific
tools. These tools are included in some kits. If you need
tools, please visit our website. You may consult our Compatibility
by Cartridge webpage to find out if your specific
cartridge is listed and what tools are required.
- What is the difference between
your ink and DuraBrite ink?
The fundamental difference between our ink and DuraBrite
is our ink is dye-based and the DuraBrite ink is pigment
based. Our ink is a general purpose ink which is specially
formulated to provide consistent results on a wide range
of popular inkjet printers.
- Will Stratitec ink damage my
DuraBrite printer?
Stratitec ink will not damage any printer using cartridges
on our compatibility list when our refill instructions
are followed carefully.
- I have refilled my cartridge
and nothing prints.
Once you refill the cartridge and place in back into
the printer, it is always helpful to run a printhead cleaning
cycle per the instructions in your printer instruction
manual. If running the cleaning cycle 3 to 5 times does
not improve your print results, the most likely cause
is that there is an air bubble in the exit tube of the
cartridge. It is also possible on sponge-based cartridges
that the sponge inside the cartridge has dried up and
the ink hasn't yet made it's way through the sponge to
the exit port. In either case, it may be helpful to let
the cartridge sit in the printer without printing for
24 hours. This will give the air bubble time to move to
the top of the cartridge on it's own, or to let the ink
wick it's way through the sponge.
- The instructions in the manual
require me to put clear tape over the ink supply holes at
the base of the cartridge. When do I remove the tape?
Do not remove the tape from the bottom of the ink cartridge.
This seal needs to stay on the cartridge and it is punctured
when the cartridge is installed in the printer. This is
the same installation process that is used for original
Epson cartridges.
- I have refilled my cartridge
and now it is leaking.
Epson cartridges are less susceptible to overfilling
than most any other. If your Epson cartridge is leaking
from the outlet seal on the bottom of the cartridge, you
should reseal it before placing it into the printer. To
do this, you must turn it upside down, wipe the surface
off with a dry lint free cloth, and place new tape on
the bottom of the cartridge. If the cartridge is leaking
from the refill hole, you may have the wrong size plug.
Review the instructions for your specific cartridge to
make sure that you are using the proper plug.